The newly registered users and some drivers whose authentication to the Skeddy app has expired were experiencing a problem connecting to the app.
The issue was caused by Lyft changing the user authentication protocol once again.
We've fixed the problem for both iOS and Android and re-published both apps in the app stores.
Note:
The fix does not work automatically for some users, so they will have to re-create their Skeddy account from scratch. In order to do that, please do the following:
- Contact Support at https://skeddy.zendesk.com/hc/en-us/requests/new, so our teammate will delete your existing account while noting the number of Credits on it.
- After the deletion is done, please create a new Skeddy account and get back to Support to put your previously purchased Credits back.
Best regards,
Skeddy Support Team
Comments
14 comments
please ASAP fix
Que susede
Por que no puedo acceder
Today, my account will be withdrawn automatically and cannot be registered. The problem has lasted for 10 hours. There is no information in the database that I cannot match the login. I still have 81 points in my account. Please repair as soon as possible
I understand that you charge us for using your app. You have gone so far as to partner with Lyft so they can pay you a portion of our trip money. As a partner with Lyft, you should have seen this coming and been ready for this. I was scheduled this week for 4 rides for this week into next. You call these charges the cost of doing business. It is enough that we are forced to buy tokens to trade for rides and then Lyft take money from us to pad your pockets for the privilege of getting rides. We loose money because your app went down. This sucks
Still not fixed, driver's license verification failed can’t login
I don’t know if I’m reading something wriong or not but the version history in the App Store says skeddy was updated a month ago???? … not today
Ok guys, I’m in! Thx! Now let’s go to work! Do we get additional credits for being inconvenienced???
Still not fixed, driver's license verification failed can’t login
Hola cambié mi número de celular en lyft y ahora no puedo entrar a mi cuenta
What else do iOS users need to do in order to get beyond the driver license information? I entered mine several times and it still doesn’t grant me access to my account.
I cant get verified. Its been almost a week trying to get past the phone and code verification! I have an android and I have done everything from uninstalling the app to restarting my phone clearing the cache etc. I dont know much more to do! I have plenty of credits and have lost scheduled rides! Please fix this
2 days with zero updates. I surely hope this is being fixed.
I reallu like the app. Maybe Its because I live in a rural area, and skeddy has thrown me some good schedules. But i am about ready to get my money back(33 credits). I am pi**es off. I an expecting some kind of promotion etc.for this bu**sh*t Skeddy
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