Use QuickSupport to get hands-on help on your phone

To install the TeamViewer QuickSupport on your mobile device:

1. On your iOS or Android mobile device, go to the app store.
2. Search for TeamViewer Quicksupport and download the app. Alternatively, browse to TeamViewer Mobile Apps, select your mobile device Operating System, and then tap Download on the App/Play Store.
3. When the installation is complete, open the QuickSupport app.

Using QuickSupport iOS

1. Upon launching the app, Your ID is presented. This is 9 or 10 numeric characters long. Make note of Your ID and provide it to Skeddy technical support expert over the chat, or send it at [e-mail].
2. When the support expert initiates the connection, you are prompted to Allow remote support?
3. Tap Allow.
4. To initiate screen-sharing tap Start Broadcast.
5. Tap Start Broadcast again. When connected, the expert can only view your screen, they cannot control the mobile device.
6. To stop sharing your screen and disconnect the remote session, open the QuickSupport app and tap Stop Broadcast.

Using QuickSupport Android

1. Upon launching the app, Your ID is presented. This is 9 or 10 numeric characters long. Make note of Your ID and provide it to Skeddy technical support expert over the chat, or send it at [e-mail].
2. When prompted to install the Remote Control Add-on, tap Download. The mobile device redirects to the Play store to install the Add-On for your device (for example Add-On: Samsung). If you are not prompted to install the add-on, you can search for it in the Play store.
3. When the support expert initiates the connection, you are prompted to Allow remote support?
4. Tap Allow.
5. When connected, the expert can view and control the mobile device.
6. To stop sharing your screen and disconnect the remote session, open the QuickSupport app and tap the X to the top right of the app.